At LENZO Designer Eyes, we prioritize your satisfaction and confidence in our premium products. Our comprehensive warranty is designed to provide you with peace of mind. Below is a detailed breakdown of our warranty coverage and how to claim it.

1. Lens Warranty

Duration: Up to 1 year for branded lenses.

Coverage:

  • Lens Coating Issues: Peeling or degradation of any lens coating.
  • Spotting or Discoloration: Unusual spots or discoloration on lenses that impair vision quality.

2. Frame Warranty

Duration: Up to 6 months.

Coverage:

  • Frame Discoloration/Fading: Any loss or change in color within the warranty period.
  • Frame Coating Peel-Off: Peeling of any coatings applied to the frame.
  • Corrosion on Metal Frames: Rusting or corrosion on metal components of the frame.

3. Exclusions

The following conditions and damage types are NOT covered under the warranty:

  • Frame Breakages: Damage to temples, hinges, or nose bridge, regardless of cause.
  • Lens Damage: Breakage, cracks, chips, or issues related to lens thickness.
  • Scratches: Superficial or deep scratches from regular use or mishandling.
  • Fitment Issues: Size or comfort-related problems are covered only within 14 days under our No Questions Asked policy.
  • Prescription Changes: Adjustments due to changes in prescription are covered within 14 days of purchase.
  • Loose Temple Sleeves: Falling off or other issues are not covered.
  • Clip-On Parts: Damage or misplacement of clip-on components are excluded.
  • Wear and Tear: Natural degradation from daily use, including hinge looseness or slight adjustments.
  • Contact Lenses: All types are excluded from warranty coverage.

4. Repairable Issues (Excluded from Warranty)

These issues, while not covered, are often repairable at minimal or no cost at any store:

  • Loose or Missing Screws: Screws falling out or becoming loose.
  • Frame Misalignment: Any alignment issues affecting fit or comfort.
  • Lens Displacement: Lenses popping out of the frame.
  • Nose Pad Replacement: Securing dislodged nose pads.
  • Loose Frame Fitment: Adjustments for a secure fit can be done at any LENZO store free of charge.

5. How to Claim Warranty

To file a warranty claim, follow these steps:

  1. Document the Issue: Take 3-4 clear photos focusing on visible defects.
  2. Include Order Information: Attach your order ID and contact details.
  3. Send the Details: Submit everything to support@lenzode.com

Review Process:

  • Our team will review your claim and respond within 24-48 working hours.
  • The entire process, including validation, may take 5-7 working days.
  • You'll receive continuous updates on your claim status via email.

6. Product Care & Maintenance Guidelines

Maximize the lifespan and quality of your LENZO eyewear with these care practices:

  • Handle with Care: Never place glasses with lenses facing down.
  • Proper Storage: Store glasses in their protective case when not in use.
  • Use Proper Cleaning Tools: Clean lenses with a microfiber cloth and lens-safe solutions—avoid household cleaners.

7. Additional Terms and Conditions

  • This warranty applies to all eyeglasses and sunglasses sold under LENZO Designer Eyes.
  • Contact lenses and accessories (e.g., lens cleaner, cases) are not covered.
  • The warranty period begins on the delivery date.
  • If an exchange order is placed, the warranty for the new product continues from the original purchase's warranty period.
  • Upon approval of a warranty claim, customers can place an exchange order for any frame and lens package of equal or lesser value:
    • If the exact item is unavailable, LENZO will not source it.
    • For higher-priced items, the customer must cover the price difference.
    • For lower-priced items, no refund or credit will be issued.
  • Refund requests will not be processed during the warranty period. Exchanges or repairs will follow the policy.
  • Store credits are not issued in lieu of warranty exchanges; customers must place an exchange order through the designated process.