CooperVision

14-day no-questions-asked return policy. See Our Return Guidelines

Shipping & Delivery

Learn about our delivery timelines, key conditions, and more.

🇮🇳 Domestic Shipping

Free Delivery

Enjoy FREE shipping on all orders across India.

Eyeglasses & Sunglasses

• Standard Delivery: 2–3 business days
  
• Prescription eyewear: 2–3 business days (after prescription confirmation)
  

Contact Lenses

• Standard contact lenses: 2–3 business days
  
• CooperVision high-power and special-order contact lenses: Delivery may take up to 45 days, as these lenses are manufactured/imported specifically against your prescription. Our team will keep you updated on your order status throughout the process.
  

🌍 International Shipping

• We ship to select countries worldwide.
  
• Shipping charges are calculated at checkout.
  
• Estimated delivery: 7–15 business days, depending on the destination.
  
• Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.
  

🚚 Shipping Partner

We partner with trusted courier services to ensure your order is delivered safely and securely.

📦 Order Processing

• Orders are processed within 24 hours of successful payment.
  
• Prescription orders are processed only after receiving and verifying your valid prescription.
  

📍 Order Tracking

Once your order is dispatched, you'll receive tracking details via email or SMS so you can monitor your shipment in real time.

🔄 Returns & Exchanges

We offer a 14-day return and exchange policy on eligible products. Our customer support team will assist you throughout the return or exchange process.

Important Information

• Prescription orders are processed only after prescription verification.
  
• Delivery timelines may vary for remote locations.
  
• Complex prescriptions or custom-made products may require additional processing time.
  
• Quality assurance checks may occasionally extend dispatch times if a product requires re-manufacturing.
  
• CooperVision high-power and special-order contact lenses may require up to 45 days for delivery and cannot be expedited.