Frequently Asked Questions (FAQs)
1. How can I track my order?
Log in to your LENZO account and visit the "My Orders" section for real-time updates. You’ll also receive email and SMS notifications.
2. What is your return policy?
We offer a 14-day no-questions-asked unconditional return and exchange policy. Just make sure the items are in their original condition, unworn, and with all tags attached. Simply reach out to us if you need assistance with your return!
3. Is there a warranty on your glasses?
Yes, our frames come with a 6-month warranty, and branded lenses come with a 1-year warranty. This covers specific issues with coatings and discoloration.
4. How long does shipping take?
Delivery times vary based on the product type. For non-prescription sunglasses, expect 1-2 business days, while prescription eyeglasses usually take 2-3 business days. We’ll keep you updated on your order status via email and SMS!
5. How do I select lenses and submit my prescription or eye power details?
Our site guides you step-by-step through selecting lenses. After choosing your frame, simply select the 'Prescription Lenses' option during checkout, and you’ll be able to enter your prescription details and choose from various lens types. Alternatively, once you’ve completed your order, you’ll receive an email and SMS with a link to submit your prescription.
6. How do I know the right size and fit of the frame for me?
Check the frame measurements on each product page. You can compare them with your current eyewear or use our Frame Size Guide for a better fit.
7. What if the glasses or lenses I bought aren’t right for me? Can I exchange or return my order?
We offer a 14-day no-questions-asked unconditional return and exchange policy. Just make sure the items are in their original condition, unworn, and with all tags attached.
8. I don’t have or remember my prescription at the moment. Is it important to give it right away?
No, you can complete your purchase and update your prescription within 7 days. We’ll hold your order until the details are submitted.
9. I don't know my eye power. What should I do?
If you’re unsure of your prescription, consider visiting an optometrist for an eye exam or scheduling a test at a nearby clinic. Alternatively, once you’ve received your prescription, you can upload it to our website.
10. Do you sell glasses without prescription?
Yes, we offer a wide range of non-prescription sunglasses and eyewear for fashion purposes.
11. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check the checkout page for availability. Shipping fees and delivery times vary by location.
Shipping Costs: Calculated at checkout.
Returns & Exchanges: Standard policies apply, but return shipping costs are the customer’s responsibility.
Customs & Duties: The customer is responsible for customs duties and taxes.
Processing Time: Orders are processed within 1-3 business days. You'll receive an email once it ships.
12. Can I change my shipping address after placing an order?
If your order hasn’t shipped, we can update the address. Contact us as soon as possible.
13. When can I cancel my order?
You can cancel your order anytime before it is dispatched. If shipped, you can refuse the delivery or return the product once it arrives.
14. What are blue-block lenses?
Our blue-block lenses filter harmful blue light from screens, reducing eye strain and improving sleep quality.
15. What are computer glasses?
Computer glasses are designed to reduce eye strain during extended screen use. They typically feature blue light filtering, which minimizes digital eye strain and helps protect your eyes during long hours of screen time.
16. Are computer glasses and blue cut lenses the same?
Not exactly.
- Computer Glasses are designed to reduce eye strain from screen time and often include blue light filtering.
- Blue Cut Lenses focus mainly on blocking blue light to protect your eyes and improve sleep quality.
17. What are anti-glare lenses?
Anti-glare lenses reduce reflections and glare from screens, headlights, and bright lights. They enhance clarity and reduce eye fatigue in bright or high-glare environments, making them great for general daily use.
18. Do you have anti-glare lenses?
Yes, we offer high-quality anti-glare lenses to reduce reflections and improve comfort while viewing screens.
19. What are progressive lenses?
Progressive lenses are multifocal lenses that provide a seamless transition between different lens powers, allowing you to see clearly at all distances—near, intermediate, and far—without the visible lines found in traditional bifocal or trifocal lenses. They are ideal for people with presbyopia, offering a more natural vision experience.
20. Do you offer progressive lenses?
Absolutely! Our progressive lenses provide a seamless transition between near and far vision.
21. What are dayNIGHT or photochromatic lenses?
DayNIGHT or photochromatic lenses are lenses that automatically adjust to changing light conditions. They darken when exposed to UV light (like in bright sunlight) and return to clear indoors or in low light. These lenses offer convenience by combining the benefits of sunglasses and regular eyewear, protecting your eyes from UV rays while providing clear vision in various environments.
22. What are polarized lenses?
Polarized lenses are special lenses designed to reduce glare from reflective surfaces like water, snow, or roads. They have a special coating that blocks horizontal light waves, improving clarity, contrast, and reducing eye strain, especially in bright or sunny conditions. They’re commonly used in sunglasses to provide better protection and comfort.
23. What is UV protection?
UV protection refers to the ability of lenses or eyewear to block harmful ultraviolet (UV) rays from the sun. UV rays can cause eye damage, leading to conditions like cataracts or macular degeneration. Lenses with UV protection help safeguard your eyes from these harmful rays, ensuring better long-term eye health.
24. Is my PD written on my glasses?
No, PD is not typically written on glasses. It’s usually included on your vision prescription.
25. How accurate does my PD need to be?
PD should be as accurate as possible. Incorrect measurements can lead to discomfort, headaches, and blurred vision.
26. Where can I find my PD on my prescription?
Look for it in the 'PD' or 'pupillary distance' section of your prescription.
27. Will incorrect PD affect the size of frames?
No, PD doesn’t affect frame size; it only influences lens alignment.
28. Does PD change over time?
PD remains stable after maturity, changing only slightly, if at all.
29. Is PD necessary for single-vision lenses?
Yes, PD is essential for all prescription lenses to ensure correct alignment.
30. Can I adjust my glasses if PD seems off?
It’s best to consult an optical professional for adjustments rather than attempting it yourself.
31, Where can I find instructions to measure my Pupillary Distance?
You can find the complete PD Measurement Guide under the "PD Measurements" section in our website header. Follow the guide for accurate measurements and a perfect fit!, You can easily measure your PD using our downloadable PD ruler and step-by-step guide.
32. What is unique about your store and products?
LENZO Designer Eyes offers a curated selection of stylish, high-quality designer eyewear. We focus on durability, comfort, and a variety of designs that suit all styles and face shapes, ensuring a perfect blend of fashion and function. Plus, our personalized shopping experience and dedicated customer service make finding the right eyewear easy and enjoyable.
33. Can I use my LENZO glasses for sports?
Our frames are designed for daily wear. For intense physical activity, consider sports-specific eyewear.
34. Will every power fit every frame? What if I have high power, can I choose any frame?
Not all frames fit every prescription. Check the power compatibility listed for each frame.
35. Why is it taking so long to process my order?
Processing times may be delayed due to stock availability, power submission, or quality checks. Track your order status through your LENZO account.
36. Can I get my eyeglasses repaired or fixed?
Yes, visit an eyewear store near you for repairs. Charges may apply depending on the nature of the damage.
37. How do I care for my lenses?
Clean with a soft, microfiber cloth and lens cleaning solution to keep them clear and scratch-free.
38. How do I create an account?
Click ‘Sign Up’ on our website’s top-right corner and fill in your details.
39. Do you have any special promotions?
Yes, we run seasonal promotions! Keep an eye on our website and social media for updates.
40. What is LENZO Prime?
LENZO Prime is our membership offering free delivery and an extra 10% discount on all products for just ₹99 per year.
41. How can I avail the LENZO Prime Membership?
To subscribe to LENZO Prime, visit the LENZO Prime page on our website. For just ₹99, you'll get free delivery, an additional 10% discount on all products, and other exclusive member benefits.
42. Where are your physical stores located?
We are an online-only store but offer excellent virtual service for all your eyewear needs!
43. How can I escalate my issues?
If concerns aren’t resolved, contact us at support@lenzo.in. Our senior team will handle the issue promptly.
44. What is your contact info?
Customer Support Email: support@lenzo.in
Business Hours: Monday to Friday, 9 AM – 6 PM (IST)
For quick assistance, you can also use the Live Chat on our website!