Shipping & Delivery Policy

At LENZO, your satisfaction is paramount, and we take immense pride in delivering top-tier eyewear with precision and speed. Our dedicated teams are engaged at every step to ensure that your order is fulfilled with exceptional care, prioritizing both quality and efficiency.

Delivery Timelines

Delivery timelines are dynamically determined based on the type of product, your prescription requirements, and geographical location. Please refer to the detailed breakdown below:

Product	Zero Power	Single Vision	Bifocal/Progressive
Eyeglasses	2-3 Days	2-3 Days	2-3 Days
Sunglasses	2-3 Days	2-3 Days	N/A
Contact Lenses	2-3 Days	2-3 Days	N/A
Lenzo Prime Membership	Instant Activation upon Purchase
Accessories	- If purchased with other products: Delivered alongside your eyewear. - If purchased separately: Delivery within 2-3 Days.

Key Conditions for Delivery

While we strive to meet or exceed these timelines, delivery is contingent on several factors that can influence final delivery dates:

Order Finalization & Prescription Submission
Orders requiring vision correction (e.g., single vision, bifocals) will only proceed once we receive your prescription. Your prompt submission of the power details is essential for timely order processing. Delays in providing this information may push back the expected delivery window.

Precision Quality Assurance
Every LENZO product undergoes a meticulous multi-step quality inspection before dispatch. In cases where a product does not meet our stringent quality benchmarks, we may craft a new piece exclusively for you, ensuring precision and high standards. While we work to maintain the original delivery timeline, this rare occurrence may introduce a slight delay.

Location-Specific Considerations
Deliveries to remote or hard-to-reach areas may take slightly longer due to logistical challenges. We will notify you of any potential delays and keep you updated throughout the process.

Important Notes for a Seamless Experience

Prescription Submission Post-Purchase
For customers purchasing eyewear that requires vision correction, you can submit your prescription details after placing your order. A dedicated link will be shared via SMS and email, enabling you to conveniently upload a prescription image, manually enter your power, or schedule a callback from our support team.
Specialized Manufacturing for Complex Prescriptions
LENZO is equipped to handle the most complex prescriptions, While this ensures impeccable precision, it may marginally extend the delivery timeline for highly specialized or custom lens requirements.
Delivery Confirmation & Tracking
As soon as your order is dispatched, you’ll receive a notification with tracking details, allowing you to monitor the status of your delivery from the moment it leaves our warehouse until it reaches your doorstep.

Exceptional Cases for Extended Timelines

In the rare instance where unforeseen circumstances arise—whether related to logistics, production, or quality control—we will ensure open and transparent communication. You will be informed immediately of any adjustments to your delivery timeline, and we will work to resolve the issue at the earliest.

Seamless Returns & Exchanges

Should you wish to exchange or return an item, our 14-day Return Policy and Exchange Process ensure that the process is smooth and hassle-free. Rest assured, our customer service team is here to assist you every step of the way.