Terms and Conditions

Welcome to LENZO International Pvt. Ltd. ("LENZO," "we," "us," or "our"). By accessing or using our website ("Site") and services, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully before using our Site or purchasing our products.

1. Acceptance of Terms

By using our Site, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please do not use our Site.

2. Eligibility

  • You must be at least 18 years old to use our Site and make purchases.

  • Minors may use the Site under the supervision of a parent or legal guardian.

3. Products and Services

  • All products listed on the Site are subject to availability.

  • We strive to provide accurate descriptions and images; however, minor variations may occur.

  • Prices are subject to change without prior notice.

4. Orders and Payments

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to errors in pricing, availability, or suspected fraud.

  • Payment: Payments must be made via the approved methods listed on our Site. All payments are processed securely.

  • Taxes: Applicable taxes will be added to your order total as required by law.

5. Shipping and Delivery

  • Shipping Costs: Shipping charges, if any, will be displayed at checkout.

  • Delivery Time: Estimated delivery times are provided during checkout but are not guaranteed.

  • Delays: We are not liable for delays caused by events outside our control, such as natural disasters, strikes, or courier issues.

6. Returns and Refunds

  • Eligibility: Returns are accepted within 14 days of delivery, subject to our Return Policy.

  • Condition: Items must be in their original condition, unworn, unused, with tags, and in their original packaging.

  • Refunds: Refunds will be processed within 10 business days of return approval. Refund timelines depend on your bank or payment provider.

  • Non-Returnable Items: Custom products and sale items are not eligible for returns.

7. Warranty

  • Frames: 6-month warranty against discoloration and manufacturing defects.

  • Lenses: 1-year warranty against coating defects and spotting.

  • Exclusions: Scratches, breakages, and misuse are not covered under warranty.

8. LENZO Prime Membership

  • Membership benefits, including free delivery and discounts, are governed by separate terms outlined in the LENZO Prime policy.

  • Membership fees are non-refundable.

9. Intellectual Property

  • All content on our Site, including text, images, logos, and designs, is the property of LENZO and is protected by copyright and trademark laws.

  • You may not reproduce, distribute, or use our content without prior written consent.

10. User Conduct

You agree not to:

  • Use the Site for unlawful purposes.

  • Interfere with the Site’s functionality or security.

  • Post false, misleading, or defamatory information.

11. Limitation of Liability

  • LENZO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.

  • Our liability is limited to the amount paid by you for the product.

12. Indemnification

You agree to indemnify and hold LENZO harmless from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

13. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [City, State].

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Site. Continued use of the Site signifies your acceptance of the updated Terms.

15. Contact Us

For questions or concerns regarding these Terms, please contact us:

contact@lenzo.in

LENZO International Pvt. Ltd.

By using our Site and services, you agree to these Terms and Conditions. Thank you for choosing LENZO Designer Eyes.